Shipping Policy

This Shipping Policy applies exclusively to orders shipped within China through CableRoots.

By placing an order with CableRoots, you acknowledge and agree to the shipping terms outlined below.

CableRoots currently ships to supported regions across Mainland China based on product availability and courier service coverage.

Shipping availability may vary depending on your location and local delivery conditions.

We currently do not ship to:

• Restricted delivery regions
• Certain remote areas with limited courier access
• PO Boxes or military addresses where applicable

All orders are typically processed within 1–2 business days after payment confirmation.

Orders placed during weekends, public holidays, or high-demand periods may require additional processing time.

Customers will receive a shipping confirmation once the order has been dispatched.

Estimated delivery times within China may vary depending on destination province, courier operations, weather conditions, and seasonal demand.

Typical delivery estimates:

• Major Cities: 2–5 business days
• Standard Regional Delivery: 3–7 business days
• Remote Areas: 5–10 business days

Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather disruptions, public holidays, or logistics congestion.

Shipping fees are calculated at checkout based on:

• Delivery location
• Package size and weight
• Shipping method selected

CableRoots may occasionally provide free shipping promotions on selected products or qualifying orders.

Once your order has been shipped, you will receive tracking information containing:

• Tracking number
• Courier information
• Shipment tracking updates

Tracking information may take up to 24 hours to appear after shipment confirmation.

Customers are responsible for providing accurate shipping and contact information during checkout.

CableRoots is not responsible for delayed, lost, or returned shipments caused by:

• Incorrect delivery addresses
• Incomplete contact details
• Refused deliveries
• Failed delivery attempts

Additional shipping charges may apply for reshipment requests caused by incorrect customer information.

Customers are encouraged to inspect packages immediately upon delivery.

If your package arrives damaged, incomplete, or incorrect, please contact CableRoots support within 5 business days after receiving the shipment and provide:

• Order number
• Photos of the package and products
• Description of the issue

Failure to report delivery issues within the reporting period may affect claim eligibility.

If tracking updates appear delayed or a package seems lost, customers should contact CableRoots support for assistance.

While we will work with courier providers to investigate shipment issues, CableRoots cannot guarantee refunds or replacements for delays caused by:

• Courier disruptions
• Severe weather conditions
• Transportation restrictions
• Public holiday logistics delays

If a product becomes temporarily unavailable after purchase, CableRoots may:

• Hold the order until the item is restocked
• Partially ship available items
• Contact customers regarding alternative options

Customers may request order modification or cancellation before shipment confirmation.

Customers should carefully inspect packages before accepting delivery.

If visible damage is present during delivery, customers are encouraged to:

• Take photos of the package
• Document the condition immediately
• Contact CableRoots support as soon as possible

CableRoots reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any updates will be posted on this page.