Refund & Return Policy

This Refund & Return Policy applies to products purchased directly from CableRoots for personal use and not for resale purposes.

By purchasing products from CableRoots, you acknowledge that you have reviewed and agreed to the terms outlined in this policy.

CableRoots aims to provide reliable networking products designed for stable performance and everyday use.

We warrant that eligible products purchased from CableRoots will be free from manufacturing defects under normal usage conditions during the applicable warranty period.

The warranty period begins on the date your order is delivered unless otherwise specified on the product page.

If your product does not function as expected during the warranty period, you may contact CableRoots support for assistance.

Support availability, response times, and service options may vary depending on your location.

For support inquiries, please contact:

CableRoots Support
Email: support@cableroots.com

CableRoots offers return and refund support under the following conditions.

Customers may request a return or refund within 30 calendar days after receiving the product.

Replacement requests may also be considered within the applicable support period depending on product availability and issue verification.

1. Manufacturing Defect or Product Quality Issue

If a product has a confirmed manufacturing defect or quality-related issue, CableRoots may approve a refund, replacement, or exchange after review.

2. Incorrect, Damaged, or Missing Items

Returns or replacements may also be approved if:

• The wrong product was received
• The item arrived damaged during shipping
• Items were missing from the order
• The product significantly differs from its description

If the package arrives visibly damaged, customers are encouraged to document the condition with photos before opening the package.

Return or replacement requests may not be accepted under the following conditions:

• Proof of purchase or order confirmation cannot be provided
• The product shows signs of misuse, improper installation, modification, or unauthorized repair
• Original accessories or packaging are missing
• The returned item is not shipped back within the approved return timeframe
• Damage was caused by external factors such as accidents, water exposure, fire, flooding, or misuse
• The product was used in a manner inconsistent with official instructions

CableRoots reserves the right to deny returns that do not meet the conditions outlined in this policy.

Warranty repair support may be available if:

• The product has a confirmed manufacturing defect
• Valid proof of purchase is provided
• The issue falls within the warranty coverage period

If approved, CableRoots may repair, replace, or otherwise service the eligible product depending on the specific situation.

The warranty does not cover:

• Damage caused by misuse or improper installation
• Unauthorized modifications or disassembly
• Cosmetic damage caused by normal wear and tear
• Water damage or exposure to liquids
• Damage caused by accidents, fire, flooding, or external events
• Products with altered or removed labels or serial numbers
• Products outside the warranty period

If a replacement product or part is provided, the replacement item may not be brand new but will be fully functional and equivalent in performance.

Replacement products may carry the remaining warranty period of the original product.

Customers are responsible for backing up or securing any data connected to devices before submitting products for service or replacement.

CableRoots is not responsible for any data loss that may occur during inspection, repair, or replacement processes.

CableRoots shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

This includes, but is not limited to:

• Loss of data
• Loss of profits
• Business interruption
• Network downtime
• Indirect operational losses

Nothing in this policy limits rights provided under applicable consumer protection laws.

Support policies, warranty availability, and service options may vary depending on the customer’s country or region.

Additional shipping fees, duties, or service charges may apply for international warranty or return requests.

CableRoots reserves the right to update or modify this Refund & Return Policy at any time without prior notice.

Any updates will be posted on this page.